Shipping and Delivery Policies
Thank you for your interest in our gin brand online store. We want to ensure that you have a smooth and enjoyable shopping experience. Here are our shipping and delivery policies:
Shipping Options: We offer standard shipping for all orders placed on our website. Expedited shipping may be available for an additional fee, depending on your location.
Delivery Time: Once your order is confirmed and payment is received, we strive to process and ship it within 1-2 business days. The delivery time may vary depending on your location and the shipping method chosen.
Shipping Restrictions: Please note that the automated delivery fee via checkout is calculated for deliveries within South Africa only, international order are to be processed manually via hello@kosmosisgin.co.za.
Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
Age Verification: By placing an order on our website, you confirm that you are of legal drinking age in your state or country. We reserve the right to request age verification before processing and shipping your order.
Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
Returns and Refunds: If you encounter any issues with your order, such as damaged or incorrect items, please contact our customer support within 7 days of receiving your shipment. We will be happy to assist you and provide a resolution.
Please note that these policies are subject to change, and we recommend reviewing them periodically for any updates. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support. Happy shopping!